Return & Refund Policy

At Peacell Store, we comply with UK and EU consumer protection laws.

1. Returns

Customers may request a return within 14 days of receiving their order, provided the item is unused and in its original condition.

2. Refunds

Once the returned item is received and inspected, refunds will be processed using the original payment method within a reasonable timeframe.

3. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons, where permitted by law.

4. Shipping Costs

Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

5. Contact

To request a return or refund, please contact us through our store support page.